Privacy Policy for Well2Wise Pty Ltd (“Well2Wise”)

Well2Wise is committed to providing quality services to you and this Privacy Policy outlines our ongoing obligations to you in respect of how we manage your personal information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information. A copy of the APPs may be obtained from the website of The Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/.

Personal information is information or an opinion that identifies an individual (Personal Information). Examples of Personal Information we may collect includes:

a. general identification information such as names, date of birth, gender, job title and occupation;
b. contact details such as email address, residential address, phone number, mobile number and internet protocol (IP) address;
c. sensitive information such as medical history and medical information;
d. username and password; and
e. payment and billing details.

This Personal Information is obtained via the Well2Wise app or website when you:

f. visit the Well2Wise app or website;
g. sign up to our service; or
h. make bookings for in person or telehealth consultations.

Additionally, our service partners may provide us with your Personal Information. We collect your Personal Information for the primary purpose of improving your health and wellbeing by providing:

i. quality services to you; and
j. information to our service partners,
(the, Primary Purpose).

We may also use your Personal Information for secondary purposes closely related to the Primary Purpose, in circumstances where you would reasonably expect such use or disclosure. When we collect your Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:

k. for the Primary Purpose for which it was obtained;
l. for a secondary purpose that is directly related to the primary purpose; and
m. with your consent; or where required or authorised by law.

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties such as our providers. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Your Personal Information may be disclosed in a number of circumstances including the following:

n. third parties where you consent to the use or disclosure; and
o. where required or authorised by law.

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Well2Wise will not charge any fee for your access request. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Well2Wise will not disclose personal information to overseas recipients.

If you think Well2Wise may have breached your privacy rights, you may contact us by using the contact details set out in this Privacy Policy. We take your complaints seriously and we will respond to your complaint or request promptly.

You also have the option of contacting the OAIC if you wish to make a privacy complaint against Well2Wise and if you are not satisfied with how we have handled your complaint in the first instance. The OAIC contains information on how to make a privacy complaint.

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of the Well2Wise website.

This Privacy Policy may change from time to time and is available on our website and via the Well2Wise app.

If you have any queries or complaints about our Privacy Policy, please contact us at: support@well2wise.com