Frequently Asked Questions

Well2Wise is dedicated to transforming the landscape of Australian healthcare. Our mission is to empower individuals to access the healthcare they need while making informed decisions about their healthcare costs.

We achieve this by offering transparent, upfront pricing for dental and physiotherapy services through our user-friendly app. Whether you prefer virtual or in-person appointments, booking is effortless, and payment is conveniently made post-treatment at the practice for in-person visits.

Our innovative model rewards loyalty and provides a simpler, more predictable alternative to traditional health insurance, ensuring that healthcare remains accessible and affordable for all.

Additionally, our platform offers educational materials and calculators to help you understand the tax consequences of health insurance and make informed decisions about your wealth.

We are not a health insurance provider. Instead, we focus on a pay-as-you-go model with transparent pricing for healthcare services, ensuring you always know the cost upfront. No out of pocket shock!

Our platform is designed with young Australians in mind, offering:
- Services you regularly need, like dental and physiotherapy.
- Rewards for treatments booked and health and wellness products and services.
- Well Rewards discounts promoting healthcare and loyalty.

We offer rapid physio consults nationwide and dental bookings in selected areas. We're expanding our services to include GP visits, massage therapy, chiropractic care, and sports medicine.

Our platform is for everyone. While it's crafted for young adults, anyone seeking clear, affordable healthcare services can benefit.

No subscription is required to book appointments — you can use Well2Wise on a pay-as-you-go basis to access services like Rapid Physio Consults, dental care, and our educational tools and calculators.

Even without a subscription, you can still earn reward points by scanning eligible health-related products and services through the app — helping you save as you go.

To unlock additional benefits, you can choose to subscribe to one of our rewards tiers:

• My Well Rewards: Access exclusive discounts, health product offers, and a free Rapid Physio Consult every 12 months.
• Community Well: Includes all My Well Rewards benefits plus access to the Community Well — a shared pool to access discounts on treatment costs for you and others in the Well2Wise community.

Subscriptions are optional — but they unlock extra value and greater flexibility in how you manage your care.

We charge directly for telemedicine physiotherapy consults. Payments for other services are made to the healthcare provider. We accept major credit cards through Stripe©.

Well2Wise services aren't directly billable through Medicare. However, services booked through referred third-party providers might be eligible for Medicare claims.

Appointments can be booked and cancelled through our app, adhering to a 6-hour cancellation policy to avoid charges for our Rapid Physio appointments. For missed Rapid Physio appointments, we'll attempt to reschedule within 24 hours, subject to availability.

A 20-minute video-call consultation with our Physiotherapists. They'll evaluate your injury and provide advice on the next steps for treatment—all without physical contact.

You'll receive a consultation summary and a referral for further treatment, whether it's to an emergency room, your GP, or a nearby physiotherapist.

You'll speak with a certified Australian Physiotherapist, registered with AHPRA and a member of the Australian Physiotherapy Association.

It's based on your injury's subjective history—the "spoken" part of the assessment. Our Physiotherapists can diagnose and recommend a treatment based on the telehealth consultation. At Well2Wise we believe that telemedicine is the future.

Anything! If you are unsure of where you should go or who should assess your injury - you’re in the right place. Our physiotherapists will assist you with anything from a suspected fracture, possible concussion, muscle tear, rolled ankle or general aches and pains.

Earn rewards by using Well2Wise services and booking treatments. These rewards can be used for discounts on future services, adding value to your healthcare journey. There is more to come on how earn Well Rewards …. imagine being rewarded for looking after your health!

Our calculators use current thresholds and limits for accurate estimations, but results depend on the accuracy of the information you input.

No, our tools and materials are informational and not a substitute for professional financial advice.